Ceramic Ginkgo Long Branch Chandelier

COMPLIMENTARY INSURED SHIPPING

At LiLamps, we believe the acquisition of fine lighting should be a seamless experience. We offer complimentary, fully insured shipping on all orders. Every luminary is tracked and protected from our studio doors to your interior, with no hidden logistics fees at checkout.

STUDIO PROCESSING TIMELINE

Before any fixture dispatches, it undergoes a rigorous quality control inspection and technical calibration to ensure it meets our artisanal standards.

• Order Processing: 3–7 Business Days.
• Custom Configurations: Specialized finishes or bespoke adjustments may require additional time; our concierge team will notify you of any schedule variations.

TRANSIT ESTIMATES

Delivery times are determined by the scale and delicacy of the fixture. We partner with premier carriers including UPS, FedEx, and XPO Logistics to provide the most reliable transit routes.

PRODUCT CATEGORYTRANSIT TIMECARRIER TYPEWall Sconces7 – 10 Business DaysExpress Parcel (UPS/FedEx)Pendants & Ceiling Lights15 – 20 Business DaysStandard Air/Ground (UPS/FedEx)Grand Chandeliers25 – 30 Business DaysSpecialized Freight (XPO)Export to Sheets

Note: Transit times begin once the studio processing is complete and the item has dispatched.

ARCHITECTURAL PACKAGING

To safeguard the organic materials of our fixtures—such as natural alabaster and rock crystal—we utilize specialized, high-density protective housing. Large-scale sculptural pieces and chandeliers are shipped in reinforced wooden crates engineered to withstand the rigors of international transit.

TRACKING & ARRIVAL

Once your order has been handed over to our carriers, you will receive a shipping confirmation email with live tracking credentials.

• Freight Shipments: For large-scale items (XPO), the carrier will typically contact you via phone or email to schedule a delivery window for your convenience.
• Inspection: Upon arrival, please inspect the external packaging. If you notice any significant damage to the crate or box, please document it with photos before unboxing.

DAMAGES & RETURN POLICY

• Damage Claims: In the rare event of transit damage, contact us at support@lilamps.com within 48 hours of delivery. Provide your order number and clear photography of the damage. We will prioritize a replacement at no cost to you.
• 30-Day Returns: We offer free returns and exchanges within 30 days of receipt. Items must be in their original, uninstalled condition and returned to our warehouse facility.

STUDIO ASSISTANCE

For questions regarding an active shipment or to request expedited logistics, please contact our support team:

LILAMPS OFFICIAL
Email: support@lilamps.com
Phone: +1 636-286-3348
Hours: Monday – Friday | 8:30 AM – 5:30 PM (EST)

SHIPPING & LOGISTICS

Complimentary Insured Delivery

LiLamps provides free, fully insured shipping on all acquisitions. Whether domestic or international, we manage all logistics and insurance to ensure your architectural masterpiece arrives in pristine condition with no hidden duties at checkout.

Studio Fulfillment Timeline

Every fixture undergoes a final quality inspection and technical calibration before dispatch.

• Standard Processing: 3 – 7 Business Days.
• Bespoke Orders: Custom finishes or dimensions may require additional fabrication time; a specific timeline will be provided upon confirmation.

Transit Estimates

Shipping times are determined by the scale and complexity of the luminary.

Fixture CategoryEstimated TransitCarrier TypeWall Sconces7 – 10 Business DaysExpress Parcel (UPS/FedEx)Pendants & Ceiling Lights15 – 20 Business DaysStandard Air/Ground (UPS/FedEx)Grand Chandeliers25 – 30 Business DaysSpecialized Freight (XPO)

RETURNS & ARTISANAL WARRANTY

30-Day Complimentary Returns
We offer free returns and exchanges within 30 days of receipt.

• Condition: Items must be in their original, uninstalled condition and housed in their original protective packaging.
• Exclusions: Bespoke or custom-made pieces tailored to specific dimensions are not eligible for "change of mind" returns.

Arrival Integrity Guarantee
In the rare event that a fixture arrives damaged or incorrect, LiLamps assumes full responsibility.

• Resolution: We will provide a prepaid return label and your choice of a priority replacement or a full refund.
• Reporting: Please notify us at support@lilamps.com within 30 days of delivery with photos of the item and packaging.

1-Year Limited Warranty
Every LiLamps luminary is backed by a 1-Year Limited Warranty against manufacturing defects in materials or workmanship. If your fixture develops a fault within 12 months, we will repair or replace the unit at no cost.

Refund Timeline
Once your return is inspected at our warehouse, refunds are issued to the original payment method within 10 business days.

STUDIO ASSISTANCE
Email: support@lilamps.com
Phone: +1 636-286-3348
Hours: Monday – Friday | 8:30 AM – 5:30 PM (EST)