Privacy policy

PRIVACY & DATA PROTECTION POLICY

Last Updated: May 7, 2026

At LiLamps, we are committed to protecting the privacy of our global clientele. This policy outlines how we collect, safeguard, and utilize your personal information when you interact with our studio, use our services, or acquire our luminaries through lilamps.com.

1. DATA COLLECTION & ORIGIN

We process information that identifies or relates to you ("Personal Data") through several channels:

  • Direct Interaction: Information you provide when creating an account, requesting a bespoke quote, or completing a purchase. This includes your name, shipping/billing address, email, and contact number.

  • Automated Technologies: As you navigate our site, we automatically collect technical data via cookies and server logs, including your IP address, browser type, and interaction patterns.

  • Third-Party Sources: We may receive data from service providers who assist us with payment processing, logistics, and digital analytics.

2. UTILIZATION OF INFORMATION

Your data is utilized strictly for professional and operational purposes:

  • Order Fulfillment: To process transactions, manage global shipping, and facilitate returns/exchanges.

  • Client Concierge: To provide technical support and respond to design inquiries.

  • Security & Integrity: To authenticate transactions, prevent fraudulent activity, and ensure a secure shopping environment.

  • Communication: To send essential order updates and, with your consent, curated news regarding our latest collections.

3. DATA DISCLOSURE & PARTNERSHIPS

We do not sell your personal information. We share data only with essential partners:

  • Shopify: Our core platform provider, which processes data to power our storefront.

  • Logistics Partners: Verified carriers (UPS, FedEx, XPO) required to deliver your order.

  • Payment Processors: Encrypted gateways that handle financial transactions without LiLamps ever seeing your full card details.

  • Regulatory Compliance: When required by law to protect our rights or comply with legal proceedings.

4. THE SHOPIFY RELATIONSHIP

LiLamps is powered by Shopify. Shopify uses your information to improve the efficiency and security of the services provided to us. Data may be processed or stored outside of your home country. For more on Shopify’s data handling, please consult the Shopify Consumer Privacy Policy.

5. DATA RETENTION & SECURITY

While no digital transmission is 100% secure, we implement industry-standard protocols to protect your data. We retain your information only as long as necessary to fulfill your orders, comply with tax laws, or resolve disputes.

6. YOUR INTERNATIONAL RIGHTS

Depending on your jurisdiction (such as the GDPR in the EU/UK or CCPA in the US), you may hold the following rights:

  • Access & Portability: The right to request a copy of your data.

  • Rectification: The right to correct inaccurate information.

  • Erasure: The right to request the deletion of your personal records.

  • Opt-Out: The right to unsubscribe from marketing communications at any time.

7. COOKIES & TRACKING

We use cookies to enhance your experience, remember your cart, and analyze site traffic. You may modify your browser settings to decline cookies, though this may limit certain features of our studio store.

8. MINORS

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

9. STUDIO CONTACT INFORMATION

For inquiries regarding your data or to exercise your privacy rights, please contact our Data Compliance team:

LILAMPS OFFICIAL

  • Corporate Address: 7904 Fourth Street North, Suite 309, Saint Petersburg, Florida 33702, United States

  • Email: support@lilamps.com

  • Phone: +1 636-286-3348

  • Business Hours: Monday – Friday | 8:30 AM – 5:30 PM (EST)