FAQs

Many LiLamps fixtures use natural materials such as alabaster, stone, crystal, glass, or hand-finished metal. Natural veining, color tone, texture, mineral marks, and finish variations may differ from piece to piece. These natural variations are not considered defects.

Some brass or metal finishes may be sealed or hand-finished depending on the product design. Please review the product page for finish details and care instructions. Slight finish variations may occur due to material characteristics, lighting, and screen settings.

Some products may include complimentary bulbs when stated on the product page. Complimentary bulbs are provided as accessories and are not covered by the LiLamps 2-year limited warranty. Please check each product page for the required bulb type, wattage, and compatibility.

Only products specifically marked as outdoor-rated or damp-rated should be used in outdoor, bathroom, or damp locations. Indoor fixtures should not be installed outdoors or in wet areas. Please review the product page before purchase.

LiLamps works with professional carriers such as UPS, FedEx, and freight/logistics providers depending on the product size, weight, and delivery address.

LiLamps offers complimentary standard shipping on eligible orders. Any additional shipping costs, expedited shipping fees, or special delivery charges will be shown at checkout or confirmed by our support team before shipment.

Estimated delivery times vary by product type, order processing time, and shipping destination. Most orders require a processing period before shipment. Estimated transit times are shown on product pages or shipping policy pages where applicable. Large chandeliers, oversized fixtures, and made-to-order items may require additional time.

LiLamps carefully packs lighting fixtures according to product size and material. Small fixtures may be packed with protective foam and reinforced cartons, while larger or fragile fixtures may be shipped in reinforced wooden crates or other protective packaging.

Once your order ships, tracking information will be sent to the email address used at checkout. You can also use the Track Your Order page or contact customer support for assistance.

LiLamps offers a 30-day return policy for eligible items. Returned items must be unused, uninstalled, in their original condition, and returned with the original packaging. Please review our Return & Refund Policy for full conditions, exclusions, and return instructions.

If your item arrives damaged, please contact LiLamps customer support within 48 hours of delivery. Include your order number and clear photos or videos of the damage, packaging, and shipping label. After review, we will help arrange an appropriate solution according to our policy.

Yes. Eligible LiLamps lighting fixtures include a 2-year limited warranty from the date of delivery. The warranty covers eligible manufacturing defects under normal use and proper installation. Light bulbs are not covered. Please review our Warranty Policy for coverage details, exclusions, and claim instructions.

No. Labor costs, electrician fees, installation fees, removal fees, and reinstallation fees are not covered under the return policy or limited warranty.

For hardwired lighting fixtures, installation by a licensed electrician is recommended. Please review the product specifications, voltage, bulb type, maximum wattage, canopy details, and installation notes before installation.

Some fixtures may be suitable for sloped or vaulted ceilings, while others may require special parts or adjustments. Please contact LiLamps customer support before purchasing if your ceiling is sloped, vaulted, unusually high, or requires a custom hanging length.

Voltage information varies by product and is listed on each product page. Please confirm the product specifications before purchase and consult a licensed electrician if you are unsure whether the fixture is suitable for your location.

If you need to cancel an order, please contact us as soon as possible. Orders that have already shipped or entered final processing may not be eligible for cancellation. After delivery, eligible items may be handled according to our Return & Refund Policy.

Yes. LiLamps can assist interior designers, architects, contractors, and other trade professionals with product specifications and project inquiries. Please contact us with your business details for more information.

You can contact LiLamps customer support through the Contact Us page or by using the contact information listed on our website. Please include your order number when asking about an existing order.