Shipping policy

LOGISTICS & DELIVERY

COMPLIMENTARY INSURED SHIPPING

At LiLamps, we provide complimentary, fully insured shipping on every acquisition. Whether you are ordering within the USA or internationally, we handle the logistics and insurance to ensure your luminaries arrive in pristine condition with no hidden fees or surprise duties at checkout.

STUDIO PROCESSING TIMELINE

Every fixture undergoes a meticulous final quality inspection and technical calibration before leaving our facility.

  • Order Processing: 3–7 Business Days.

  • Custom Configurations: Bespoke orders or specialized finishes may require additional fabrication time; our design team will provide a specific timeline upon order confirmation.

TRANSIT ESTIMATES BY PRODUCT TYPE

Shipping timeframes vary based on the scale and complexity of the fixture. We utilize premium carriers including UPS, FedEx, and XPO Logistics to guarantee safe arrival.

CATEGORY ESTIMATED TRANSIT CARRIER TYPE
Wall Sconces 7 – 10 Business Days Express Parcel
Pendants & Ceiling Lights 15 – 20 Business Days Standard Air / Ground
Grand Chandeliers 25 – 30 Business Days Specialized Freight

Note: For domestic USA shipments, we prioritize the fastest available routes to ensure your project stays on schedule.

SPECIALIZED PACKAGING

Because we work with fragile, high-value materials like alabaster, rock crystal, and solid brass, our packaging is engineered for maximum protection.

  • Standard Items (Wall Sconces & Small Pendants): Multi-layer reinforced housing.

  • Sculptural & Large Items (Grand Chandeliers): Hand-built wooden crates designed to withstand international transit and heavy handling.

DIGITAL TRACKING

Once your order dispatches from our studio, you will receive a confirmation email containing your tracking credentials. For large-scale freight (Chandeliers via XPO), tracking will update once the specialized crate arrives at the regional logistics hub for final-mile delivery.

DELIVERY PROTECTION & GUARANTEES

  • Arrival Damage: While extremely rare due to our crating methods, if a piece arrives damaged, contact support@lilamps.com within 48 hours with photos of the packaging and the item. We will arrange a priority replacement or full refund immediately.

  • Lost in Transit: If an order is not delivered within 90 days of dispatch, we provide an automatic full refund and handle the carrier claim on your behalf.

  • Regional Engineering: Every lamp is configured specifically for your shipping address. We adjust voltage, plug types, and compliance (UL, CE, RoHS) to match your local electrical standards before shipping.

STUDIO ASSISTANCE

For logistics inquiries or expedited shipping quotes, please reach out to our concierge team:

LILAMPS OFFICIAL

  • Corporate Address: 7904 Fourth Street North, Suite 309, Saint Petersburg, Florida 33702, United States

  • Email: support@lilamps.com

  • Phone: +1 636-286-3348

  • Hours: Monday – Friday | 8:30 AM – 5:30 PM (EST)