Shipping policy

Shipping Policy

Complimentary Standard Shipping

LiLamps offers complimentary standard shipping on eligible United States orders. Shipping availability, delivery time, and carrier service may vary depending on the product size, weight, destination, and order details.

For international orders, customs duties, taxes, import fees, or local charges may apply depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

STUDIO PROCESSING TIMELINE

Every fixture undergoes a meticulous final quality inspection before leaving our facility.

  • Order Processing: 3–7 Business Days.

  • Custom Configurations: Bespoke orders or specialized finishes may require additional fabrication time; our design team will provide a specific timeline upon order confirmation.

TRANSIT ESTIMATES BY PRODUCT TYPE

Shipping timeframes vary based on the scale and complexity of the fixture. We utilize premium carriers including UPS, FedEx, and XPO Logistics to help protect items during transit.

CATEGORY ESTIMATED TRANSIT CARRIER TYPE
Wall Sconces 7 – 10 Business Days Express Parcel
Pendants & Ceiling Lights 15 – 20 Business Days Standard Air / Ground
Grand Chandeliers 25 – 30 Business Days Sea transport
LiLamps offers free standard shipping to all deliverable addresses within the United States. For shipping to addresses outside the United States, please contact our customer service team before placing your order so we can confirm availability, estimated delivery time, and any applicable shipping costs, customs duties, taxes, or import fees.

Note: For domestic USA shipments, we prioritize the fastest available routes to ensure your project stays on schedule.

SPECIALIZED PACKAGING

Because we work with fragile, high-value materials like alabaster, rock crystal, and solid brass, our packaging is engineered for maximum protection.

  • Standard Items (Wall Sconces & Small Pendants): Multi-layer reinforced housing.

  • Sculptural & Large Items (Grand Chandeliers): Hand-built wooden crates designed to withstand international transit and heavy handling.

DIGITAL TRACKING

Once your order dispatches from our studio, you will receive a confirmation email containing your tracking credentials. For large-scale freight (Chandeliers via XPO), tracking will update once the specialized crate arrives at the regional logistics hub for final-mile delivery.

DELIVERY PROTECTION & GUARANTEES

  • Arrival Damage: While extremely rare due to our crating methods, if a piece arrives damaged, contact support@lilamps.com within 48 hours with photos of the packaging and the item. We will arrange a priority replacement or full refund immediately.

  • Lost in Transit: If an order is not delivered within 90 days of dispatch, we provide an automatic full refund and handle the carrier claim on your behalf.

  • Regional Engineering: Please review each product page for voltage, bulb type, certification information, installation requirements, and location suitability. If you are unsure whether a fixture is suitable for your location, we recommend consulting a licensed electrician before purchase or installation.

STUDIO ASSISTANCE

For logistics inquiries or expedited shipping quotes, please reach out to our concierge team:

LILAMPS OFFICIAL

  • Corporate Address: 7904 Fourth Street North, Suite 309, Saint Petersburg, Florida 33702, United States

  • Email: support@lilamps.com

  • Phone: +1 870-564-0015

  • Hours: Monday – Friday | 8:30 AM – 5:30 PM (EST)