Warranty Policy

Last Updated: June 7, 2026

Thank you for shopping with LiLamps. We stand behind the quality of our lighting products and provide a limited warranty for eligible items purchased directly from lilamps.com.

1. Warranty Period

LiLamps offers a 2-year limited warranty from the date of delivery for eligible lighting fixtures purchased from our website.

This warranty applies only to the original purchaser and is not transferable.

2. Products Covered

This limited warranty applies to eligible LiLamps lighting fixtures, including but not limited to:

  • Chandeliers
  • Pendant lights
  • Wall sconces
  • Ceiling lights
  • Outdoor lighting fixtures, where specifically marked for outdoor use

Warranty coverage applies to the fixture body, frame, canopy, compatible electrical components, and included fixture hardware under normal use and proper installation.

3. What Is Covered

During the warranty period, LiLamps may provide support if an eligible product has a confirmed manufacturing defect, material defect, or electrical component defect under normal use. Covered issues may include:

  • Manufacturing defects in the fixture structure
  • Defects in included electrical components
  • Defects in materials or workmanship
  • Missing or defective fixture hardware reported within a reasonable time after delivery
  • Product issues that occur under normal use and proper installation

4. Light Bulbs Are Not Covered

Light bulbs are not covered under the LiLamps warranty, including complimentary, LED, E26, E12, G9, or replacement bulbs. If a bulb is included with your order, it is provided as a complimentary accessory and is not part of the 2-year limited warranty.

5. What Is Not Covered

This limited warranty does not cover:

  • Light bulbs or other consumable items
  • Normal wear and tear
  • Improper installation or installation by an unqualified person
  • Damage caused by misuse, abuse, neglect, or improper handling
  • Damage caused by incorrect voltage, incompatible bulbs, excessive wattage, power surges, or electrical issues
  • Damage caused by modification, alteration, or unauthorized repair
  • Damage caused by failure to follow product instructions or installation requirements
  • Accidental impact or customer handling damage after installation
  • Damage caused by cleaning products, chemicals, moisture, corrosion, or environmental conditions
  • Use of indoor fixtures in outdoor or damp/wet locations unless specifically marked as suitable
  • Labor costs, electrician fees, installation, removal, or reinstallation fees
  • Shipping damage not reported within the required timeframe under our Shipping or Return & Refund Policy
  • Natural variations in color, finish, texture, veining, crystal appearance, stone pattern, or glass characteristics

Natural materials such as alabaster, stone, glass, crystal, and metal finishes may vary from piece to piece. These natural variations are not considered defects.

6. Installation Requirement

Many LiLamps fixtures are hardwired lighting products. Installation by a licensed electrician is recommended for safety and proper performance. LiLamps is not responsible for damage, electrical issues, personal injury, or property damage caused by improper installation.

7. How to Submit a Warranty Claim

To request warranty service, please contact LiLamps customer support with the following:

  • Your order number
  • The email address used to place the order
  • A clear description of the issue
  • Photos or videos showing the issue
  • Photos of the installed fixture, if applicable

Warranty claims cannot be processed without sufficient proof of purchase and evidence of the issue.

8. Warranty Review and Resolution

After reviewing your warranty request, LiLamps may, at its discretion, offer one or more of the following solutions: replacement part, repair guidance, replacement fixture or component, store credit, or another reasonable solution. The exact resolution depends on the product, nature of the issue, and availability.

9. Shipping for Warranty Service

If a warranty claim is approved, LiLamps will provide instructions for next steps. Please do not send any product back without first contacting our customer support team and receiving return instructions.

10. Warranty and Return Policy

This Warranty Policy is separate from our Return & Refund Policy. Returns, exchanges, and cancellations are handled under the Return & Refund Policy. Warranty claims apply only to eligible product issues occurring within the 2-year limited warranty period after delivery.

11. Limitation of Liability

To the maximum extent permitted by law, LiLamps is not responsible for indirect, incidental, special, or consequential damages, including labor costs, electrician fees, installation costs, loss of use, or property damage. This limited warranty gives you specific rights; you may also have other rights depending on your state or local laws.

12. Contact Us

LILAMPS OFFICIAL

  • Corporate Address: 7904 Fourth Street North, Suite 309, Saint Petersburg, Florida 33702, United States
  • Email: support@lilamps.com
  • Phone: +1 870-564-0015
  • Business Hours: Monday – Friday | 8:30 AM – 5:30 PM (EST)