LOGISTICS & DELIVERY POLICY

COMPLIMENTARY INSURED SHIPPING

At LiLamps, we believe the acquisition of fine lighting should be a seamless experience. We offer complimentary, fully insured shipping on all orders. Every luminary is tracked and protected from our studio doors to your interior, with no hidden logistics fees at checkout.

STUDIO PROCESSING TIMELINE

Before any fixture dispatches, it undergoes a rigorous quality control inspection and technical calibration to ensure it meets our architectural and artisanal standards.

  • Order Processing: 3–7 Business Days.

  • Custom Configurations: Specialized finishes or bespoke adjustments may require additional time; our concierge team will notify you of any schedule variations immediately.

TRANSIT ESTIMATES BY PRODUCT TYPE

Delivery times are determined by the scale and delicacy of the fixture. We partner with premier carriers including UPS, FedEx, and XPO Logistics to provide the most reliable transit routes.

PRODUCT CATEGORY TRANSIT TIME CARRIER TYPE
Wall Sconces 7 – 10 Business Days Express Parcel (UPS / FedEx)
Pendants & Ceiling Lights 15 – 20 Business Days Standard Air / Ground (UPS / FedEx)
Grand Chandeliers 25 – 30 Business Days Specialized Freight (XPO Logistics)

Note: Transit times begin once the studio processing is complete and the item has formally dispatched from our facility.

ARCHITECTURAL PACKAGING

To safeguard the organic materials of our fixtures such as natural alabaster, solid brass, and rock crystal we utilize specialized, high-density protective housing. Large-scale sculptural pieces and grand chandeliers are shipped in reinforced wooden crates engineered to withstand the rigors of international transit.

TRACKING & ARRIVAL

Once your order has been handed over to our carriers, you will receive a shipping confirmation email with live tracking credentials.

  • Freight Shipments: For large-scale items (via XPO), the carrier will contact you via phone or email to schedule a dedicated delivery window for your convenience.

  • Inspection Upon Arrival: Please inspect the external packaging on delivery. If you notice any significant damage to the crate or box, please document it with photographs before unboxing.

DAMAGES & RETURN PROTECTION

  • Damage Claims: In the rare event of transit damage, contact us at support@lilamps.com within 48 hours of delivery. Please provide your order number alongside clear photography of the damage. We will immediately prioritize an expedited replacement at no cost to you.

  • 30-Day Returns: We offer free returns and exchanges within 30 days of receipt. Items must be in their original, uninstalled condition and returned securely to our facility.

STUDIO ASSISTANCE

For questions regarding an active shipment or to request expedited logistics, please contact our concierge support team:

LILAMPS OFFICIAL

  • Corporate Address: 7904 Fourth Street North, Suite 309, Saint Petersburg, Florida 33702, United States

  • Email: support@lilamps.com

  • Phone: +1 636-286-3348

  • Hours: Monday – Friday | 8:30 AM – 5:30 PM (EST)